Book on the day
We will endeavour to give all patients who contact the surgery before 9 a.m a same day appointment. In the event that all appointments are filled before 9 a.m the receptionist will take the patients details. Depending on the urgency of the appointment the on call doctor will advise the reception staff to either offer an appointment or a telephone consultation. Appointments can be made for urgent or non urgent matters.
Requests for same day appointment received after 9 a.m will be taken for urgent matters only. The on call doctor will telephone the patient and manage the case either by telephone or appointment as necessary.
Routine appointments can be pre-booked with a doctor of your choice, the time scale for these appointments is approximately 4 weeks.
My Health On Line (MHOL)
The surgery now uses MHOL for patients to make appointments and submit repeat prescription requests from a home computer or tablet. If you would like to register for this service please ask at reception for a registration form, you will require photographic ID.
House calls can be arranged for patients who are rendered house bound because of a medical condition and travel to the surgery will be detrimental to their health. Problems with transport is not a valid reason to request a home visit. We ask that where possible the house call request is received before 10.30 a.m.
Practice Nurses and Phlebotomists
Appointments can be pre booked up to 4 weeks in advance.
Please let the surgery know as soon as soon as possible if you cannot keep your appointment. This will allow us to offer the appointment to another patient.
As appointments are in short supply if an appointment is made and you do not attend, a letter will be sent to you from the practice. Repeated missed appointments will force the practice to ask that you register with another practice. Missed appointments are a waste of the practice time and an inconvenience to other patients.
An appointment is for one person only. If more than one member of your family needs to be seen, please book an extra appointment. If you have several problems please book a double appointment to help us run to time.
Where appointments are available we are happy to provide immediate and necessary treatment to temporary residents in Penarth who do not live in the Cardiff and Vale area. Patients who are resident outside of the UK may be required to pay a fee for the consultation.
It is the patient’s responsibility to contact the surgery for test results. Most routine blood results will be available in 3 days. X-Ray results will take 10 days. Please contact the surgery for results Monday – Friday after 10.30 a.m.
If you have a query about an upcoming out patient appointment please contact the following helplines:
Llandough Out patient Appointment Help Line: 02920 716757
UHW Appointment Help Line: 02920 748181
If you still need help please contact our secretary on 02920 713365